Home Brands USA offers convenient shipping policy to customers. We currently only ships to the contiguous 48 states in the US and do not ship to PO boxes, APO, FPO, DPO, Alaska, Hawaii, Canada. Items in stock usually ship out of the warehouse in about 2 business days after your purchase date. After the product is shipped, a shipment confirmation will be sent to you with a Shipment Tracking ID.

If you request to cancel your order, you need to inform us within 3 hours of purchase. After that window, we will try to stop it but cannot guarantee. In that case you may incur return shipping cost and restocking fee. If you receive a defective product, you must notify us by email within 5 days after it is delivered to you. We offer free shipping on most products within United States.

Home Brands USA will ensure that products are shipped free of defects and damages. Home Brands USA offers returns in case of manufacturer defect or damage in the product and if you are not 100% satisfied with your purchase from Home Brands USA, you can return the item(s) under the terms described on this page. Personalized and custom-made items cannot be returned, unless the item(s) are defective. Sample sizes (if available in a design and typically are under size 24" x 24", are meant for helping customers see a sample before purchasing actual larger rugs) are non-returnable/non-refundable. If return is for a non-defective item, we can still accept a return, the customer just pays for return shipping cost and some restocking fee (see below). Loloi products have a stricter return time frame policy i.e. If you wish to exchange or return Loloi product (defective or non-defective), request a return within 5 calendar days from the date of delivery as shown by the shipping carrier's website using tracking ID (the rest of the policy/process applies as on this page). Subjective/Perception issues such as minor color difference/shade issues (which may appear differently on different computer monitors), not exactly as shown on the site, not looking a good fit in the room setting/decor etc. are non-defect issues. We can still take returns with the fees as described on this page. We try to work with the customer on a reasonable resolution.

Note: Although we have been successful in meeting the shipping and delivery times, howevever, due to Corona/Covid19 pandemic situation, there may be delays due to various reasons. Also, return requests will be accepted on a case by case basis unless as mentioned on this page, especially the larger rugs (7'x10' and over) as shipping and return costs applied may be higher than usual.

If you need to exchange or return a product to Home Brands USA, please follow the following process:

You must contact Home Brands USA customer service as follows: