Home Brands USA offers convenient shipping policy to customers. We currently only ships to the contiguous 48 states in the US and do not ship to PO boxes, APO, FPO, DPO, Alaska, Hawaii, Canada. Items in stock usually ship out of the warehouse in a couple of business days after your purchase date. After the product is shipped, a shipment confirmation will be sent to you with a Shipment Tracking ID.

Home Brands USA will ensure that products are shipped free of defects and damages. Home Brands USA offers returns in case of manufacturer defect or damage in the product and if you are not 100% satisfied with your purchase from Home Brands USA, you can return the item(s) under the terms described on this page. Personalized and custom-made items cannot be returned, unless the item(s) are defective. Sample sizes (if available in a design and typically are under size 24" x 24", are meant for helping customers see a sample before purchasing actual larger rugs) are non-returnable/non-refundable. If return is for a non-defective item, we can still accept a return, if you cover shipping costs and restocking fee (see below). Loloi products have a stricter return time frame policy i.e. If you wish to exchange or return Loloi product (defective or non-defective), request a return within 5 calendar days from the date of delivery as shown by the shipping carrier's website using tracking ID (the rest of the policy/process applies as on this page). Subjective/Perception issues such as color difference/shade issues (which may appear differently on different computer/device screens, or due to screen brightness or personal shade tastes/perceptions), not exactly as shown on the site, some wrinkles, loosening threads, or typical new rug smell/odor etc. that are common with some rug materials/weavetypes and usually go away within a few days to weeks or can be handled with few simple remedies as we advise, not looking a good fit in the room setting/decor etc. are non-defect issues. We still accept return requests with associated return costs discussed on this page. Larger rugs (7'9" x 10' and over) have larger shipping & return costs, and the total return costs deductible from refund are usually higher. Please keep the rug packaging and label for few days/weeks in case to enable return. We try to work with the customer on a reasonable resolution.

Note: Although we have been successful in meeting the shipping and delivery times, howevever, due to Corona/Covid19 pandemic situation, there may be delays due to various reasons.

If you request to cancel your order, you need to inform us within 3 hours of purchase. After that window, we will try to stop it but cannot guarantee. If an order is past the stage of cancellation in the process, and you still want to cancel it (even if the shipment is running late), we will advise you on the next step. The refund will be issued after the item is returned back to the warehouse and inspected for any damages in which case you may incur return shipping cost and restocking fee if there was no original manufacturing defect. If you receive a defective product, you must notify us by email within 5 days after it is delivered to you. We offer free shipping on most products within the United States.

If you need to exchange or return a product to Home Brands USA, please follow the following process:

You must contact Home Brands USA customer service as follows:

• Email our customer support page with a subject 'Product return request'. Please specify the following:
• Home Brands USA order #
• Order SKU and product name
• Date of purchase
• Your email address
• Reason for return or exchange
• If you want exchange or return due to a manufacturing defect or damage, we require few clear and readable pictures including the labels on the package from different angles to show the manufacturing defect/damage



Home Brands USA will evaluate the return request and email you a RA (Return Authorization) label.



• Package & fold the product in the same way it was shipped to you using original or similar quality wrapping material and wrap in several plastic layers for the protection during transit (cover the ends with even extra layers as packaging on the edges is more at risk of tearing during transition) and attach the label on the package that we sent to you.
• Take the package to the shipping company store to ship back to us. Be sure to call them to check if that location takes packages for shipping. We suggest you to buy insurance on your shipment to be safe. Then send an email to Home Brands USA support (using our Customer Care link) to inform us that you have shipped the item. Please include the order number, your name, and product SKU in the email.



Home Brands USA will evaluate the returned product(s), and refund will be applied as follows:

• If the item(s) are returned for reasons other than defect/damage, and returned in original condition within 30 days from the date it was shipped from the warehouse, a restocking fee of 20% on the purchase amount is applicable for item(s) returned. Note: For Dalyn and Oriental Weavers - 25% restocking fee is applicable.
• If the returned item(s) are found damaged, soiled or in otherwise non-new condition upon return at our warehouse, Home Brands USA may apply an additional repair/replacement surcharge on your refund. In the event the repair/replacement cost is determined to be higher than the product price you paid, no refund will be made.
• The refund will be processed within three business days after the package(s) are received and checked into the system.
• The return shipment tracking ID is the only way to track if item was delivered back to the warehouse. Please keep it and provide to us so we can track it. We suggest you to buy insurance to be safe so in case of loss or damage, you can file claims with the shipping carrier.

Additional Notes on Returns
• No returns will be accepted unless we issue a Return Authorization Number (RA #) and approve the return. Returns made without our issued RA # will incur freight costs and an additional 20% service fee.
• No return requests will be accepted after the 30-day period has expired from the date the package was delivered to you from the warehouse. Some products have a shorter return window such Loloi (5 days).
• We only ship to contiguous 48 states in the US. For any issues where we agree to send a replacement for exchange or arrange a pickup, we need to receive the original item back before we can issue a refund or send an exchange.
• Large size rugs such as rugs closer to 7'9x10' (or 93" across for round or square sizes) or larger usually go by special shipping services and have high shipping cost and may take longer than other standard size shipments that go via Fedex/UPS etc. Their return costs may be higher and return requests are evaluated and accepted on a case by case basis and based on the terms described on this page.



We are operating as usual during the current pandemic situation and are generally able to process orders with sometimes a few days' delay due to restricted ability to work full staff in order to protect them and to follow local and federal guidelines. Also, occasssionally, the shipping carriers like Fedex/UPS may run a couple of days behind in delivering the ordered product(s). The special shipping companies for larger rugs run on a weekly schedule and special transit routes, and may need one to couple of weeks to deliver. We provide you a tracking ID to track your order with.




Home Brands USA reserves the right to modify this policy at any time. By placing an order on this website, you are agreeing to our terms and conditions, privacy and return policies.