Home Brands USA offers convenient shipping policy to customers. We currently only ships to the contiguous 48 states in the US and do not ship to PO boxes, APO, FPO, DPO, Alaska, Hawaii, Canada. Items in stock usually ship out of the warehouse in about 2 business days after your purchase date. After the product is shipped, a shipment confirmation will be sent to you with a Shipment Tracking ID.

If you request to cancel your order, you need to inform us within 3 hours of purchase. After that window, we will try to stop it but cannot guarantee. In that case you may incur return shipping cost and restocking fee. If you receive a defective product, you must notify us by email within 5 days after it is delivered to you. We offer free shipping on most products within United States.

Home Brands USA will ensure that products are shipped free of defects and damages. Home Brands USA offers guaranteed returns in case of manufacturer defect or damage in the product and if you are not 100% satisfied with your purchase from Home Brands USA, you may return the item(s) under the terms described on this page. Personalized and custom-made items cannot be returned, unless the item(s) are defective. If return is for a non-defective item, the customer is responsible for the return shipping cost and 20-25% restocking fee (see below). Loloi products have a stricter return time frame policy i.e. If you wish to exchange or return Loloi product (defective or non-defective), you must request a return within 5 calendar days from the date of delivery as shown by the shipping carrier's website using tracking ID (the rest of the policy/process applies as on this page). Subjective issues such as minor color difference/shade issues upon receiving, few thread pulls that is typical for some rugs in the first few days, not exactly as shown on the site, not looking a good fit in the room setting etc. are buyer's remorse issues. We can still take returns on a case by case basis with restocking fee and return shipping costs as described on this page. We try to work with the customer on a reasonable resolution.

If you need to exchange or return a product to Home Brands USA, please follow the following process:

You must contact Home Brands USA customer service as follows: